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Refunds

Tavio supports full and partial refunds for completed payments. Refunds are routed back to the original payment method where possible. For crypto payments, the refund is sent to the originating wallet address in the original asset.

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Initiating a Refund

POST /v1/refunds
{
  "payment_id": "pay_xyz789",
  "amount": 5000,     // Omit for full refund
  "reason": "customer_request"
}

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Refund Rules

  • Refunds can be initiated up to 180 days after the original payment.
  • Partial refunds can be issued multiple times up to the original payment amount.
  • Crypto refunds are subject to network fees, which are deducted from the refund amount.
  • Fiat refunds via card typically take 5–10 business days to appear. Bank transfer refunds take 1–3 business days.
  • Crypto refunds to the originating wallet are processed within minutes via Stellar path payments.